Privacy policy

At Hotel Samel, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, in accordance with the General Data Protection Regulation (GDPR) and applicable Greek laws.

1. Who We Are
Hotel Samel
Central Street of Siviri,Halkidiki(GREECE)
Email: [email protected]
Phone: +302374027069
If you have questions about this policy or wish to exercise your rights, please contact us using the above details.

2. What Personal Data We Collect
We may collect the following types of data:

Identification data: Name, date of birth, ID/passport details

Contact information: Email, phone number, home address

Booking and stay details: Dates, room preferences, special requests

Payment data: Credit card or bank information (processed via secure third parties)

Website usage data: IP address, browser type, cookie data, and browsing behavior

We do not collect sensitive personal data unless it is strictly necessary (e.g., for medical needs during your stay) and only with your explicit consent.

3. How We Use Your Data
We use your personal data for the following purposes:

To process and manage bookings and payments
To personalize your stay and improve our services
To communicate with you regarding your reservation or hotel updates
To comply with legal obligations (e.g., for tax or security requirements)
For marketing, only if you have given us explicit consent

4. Legal Basis for Processing
We process your personal data on the following legal grounds:

Performance of a contract (your booking)
Legal obligations (e.g., guest registration)
Your consent (e.g., for marketing or cookies)
Legitimate interests (e.g., improving services, preventing fraud)

5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Booking and invoicing data may be stored for up to 10 years, in accordance with Greek tax law.

6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.

Essential cookies: Required for the website to function.
Analytical cookies: Help us improve website performance.
Marketing cookies: Used only with your consent.
You can manage your cookie preferences via our cookie banner or in your browser settings.

7. Sharing Your Data
We do not sell or rent your data. We may share it with:

Trusted third-party service providers (e.g., payment gateways, booking platforms, email systems)
Legal authorities, if required by law or regulation
IT and security providers, to ensure the safety of our systems
All third parties are contractually obligated to handle your data securely and in compliance with GDPR.

8. International Data Transfers
Some service providers may store data outside the European Economic Area (EEA). When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

9. Your Rights Under GDPR
You have the following rights:

Access to your data
Rectification of incorrect or outdated data
Erasure ("right to be forgotten")
Restriction of processing
Objection to processing
Data portability
To exercise any of these rights, please contact us at [insert contact email].

You also have the right to lodge a complaint with the Hellenic Data Protection Authority: www.dpa.gr

10. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from minors without parental consent.

11. Policy Updates
We may update this policy from time to time. Changes will be posted on this page and take effect immediately. We recommend reviewing it periodically to stay informed.

Hotel Samel
Central Street of Siviri,Halkidiki(GREECE)
Email: [email protected]
Phone: +302374027069

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